Result: To Communicate or not to Communicate: That is the Problem.

The main objective of this paper is to demonstrate the complexity and perils of communication patterns between all parties involved throughout the software development life phases. Such communication takes place from the inception of information systems until re-engineering or retirement. For this aim, the paper develops a communication-based framework of information systems (CFIS) identifying major stakeholders involved and languages/models/methodologies deployed during system development and used as a means to document requirements and as a communication method to convey such requirements to end users. The salient feature of such a framework is that it takes several consecutive communication channels with varying communication media and stakeholders. Two types of communication views are delineated. The internal view has two major stakeholders, namely end users and IT professionals. The external view, on the other hand, represents the communication between the internal parties and the external parties, such as the government and vendors. Borrowing from telecommunication theory, two sources of errors are identified: distortion and noise. Distortion, which will refer to it as the error, applies to the internal view, and noise is attributed to the external view. The paper identifies several sources of error and noise and corresponding techniques to tackle them. The author hopes that this paper will assist in improving software quality, reducing chances of failures of IS development, and enhancing IS use through effective communication. Future research will delve into the development of agile methodologies and how they are currently incorporated in standards and bodies of knowledge related to software development. [ABSTRACT FROM AUTHOR]