Treffer: AWS goes direct with Bank of New Zealand for contact centre overhaul.

AWS has gone direct with Bank of New Zealand (BNZ) aspart of an effort to overhaul the bank's contact centretechnology. Moreover, BNZ is also tapping into AWS' broader portfolioof cloud services, including machine learning (ML) todevelop better ways to engage with customers, includingthe planned introduction of a unique Amazon Polly brandvoice, Awhina, to its customers early next year. [Extracted from the article]

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