Treffer: GO AT IT SIDE BY SIDE.
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An important feature of the collaboration between the people who develop tools that improve or automate workflow and the training function is that the training is not simply focused on how to use the tool. The training wasn't mandatory because, as with many software firms, Company B valued speed in getting products out the door above all else, and the training had to prove its value. The software firm's training team didn't recognize the value of engaging with the tool owners for approving product designs. The training team could say, "Tools only work when paired with informed behavior", and the tools team should immediately agree. [Extracted from the article]
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